Completed Quests

June 2018–October 2024

San Francisco, CA

UX Portfolio Lead| PwC - Tax    2024

• Led UX strategy for 6+ products across separate Corporate Tax and Specialty Tax portfolios, prioritizing and delegating design requests, improving efficiency by 20%.
• Evaluated and refined tax technology products with business stakeholders, conducting research to understand tax teams’ operations & unifying experiences across the portfolio.
• Coached 6 designers in monthly 1:1 check-ins, empowering them to independently manage stakeholder relationships, lead design initiatives, and apply user-centered principles to their work.

Lead Product Designer| PwC - Sightline, Core Platform    2023

• Directed the creation of a UX interaction playbook for AG Grid adoption, empowering designers with reusable patterns to improve consistency and reduce design iteration cycles, accelerating delivery across 15 PwC Tax products.
• Coordinated collaboration with stakeholders and cross-functional teams to translate business and technical requirements into user flows and design tasks, contributing to the migration of 80k legal entity records and the creation of a single source of truth for entity data across PwC Tax.
• Facilitated weekly design critiques for a team of 10 designers, delivering targeted feedback to enhance usability, visual consistency, and alignment with product goals.

Senior Product Designer| PwC - Sightline, Deliverables & Tasks    2023

• Designed the e-file system mapping feature, allowing tax engagements to accurately report IRS statuses to clients and reduce the risk of tax filing errors ahead of statutory deadlines, resulting in a 14% increase in usage from FY23 to FY24.
• Pioneered the transition to AG Grid for a tax project management platform, reducing load times to 2 seconds for engagements with 8,000+ deliverables and adding features such as column customization, data grouping, filtering, and tagging.
• Improved Sightline task creation flows to support bulk processes, reducing engagement setup time by 10% for tax preparers and managers.
• Added support for new deliverable types, enabling Sightline to handle excise tax, sales & use tax, and consulting tax, broadening support for a $100M book of business.

Product Designer| PwC - Products & Technology    2020

• Conducted usability audits, presented recommendations to stakeholders, and implemented redesigns by translating wireframes into high-fidelity Figma prototypes to address business challenges across PwC Tax and Enablement products.

Product Designer| PwC - New Ventures    2018

• Managed the end-to-end UX process for Workforce Orchestrator, PwC’s HR SaaS employee engagement platform, designing mobile-first new hire onboarding plans and building admin dashboards to assess employee sentiment at scale, resulting in a 27% improvement in 90-day employee retention and a 43% reduction in first-day no-shows.